SHIPPING & DELIVERING YOUR ORDER
DHL – EXPRESS EASY
Tilmann Grawe chose DHL for his reliability.
This procedure enables the client to:
• Receive an email from DHL confirming the delivery
• Track the parcel on line at dhl.fr or by sending an email to suivi@dhl.com
DHL stays for his service quality worldwide, delays or package loss are extremely rare.
INSURANCE
Insurance is included in the shipping cost.
So if ever DHL lose a package and you do not receive your items, please contact us at eshop@tilmanngrawe.com and we will ship you a second time your order or offer full refund.
DELIVERIES
Following are the average delivery times we’ve experienced with DHL:
Europe: 1-3 working days – Outside Europe: 2-5 working days
We can not change the destination or cancel the order once the package has been sent.
PACKAGING
Your purchase will be in a box. This box is then bubble wrapped and descretely packed in an envelope to help prevent damage and theft.
INVOICE AND VAT
VAT is clearly indicated on the invoice for the concerned countries. According to international law, VAT is paid in the country of origin. Customs laws in the destination country may NOT require additional taxes or duties to be paid.
After sale service/FOLLOW UP
We assure you will do our best tp satisfy you from order to delivery.
Do not hesitate to contact us: eshop@tilmanngrawe.com
Emails are checked and deliveries dispatched Monday – Friday
LEGAL NOTICE
1 – DATAS
TILMANN GRAWE SARL
12 rue Léopold Bellan – 75002 Paris – France
Customer Service phone number: +33 – 1 40 41 92 10
email: eshop@tilmanngrawe.com
www.tilmanngrawe.com
SIRET 42 97 87 013
VAT FR 94 42 97 87 013
3 – ONLINE PAYMENT
Online payment via Stripe with a maximum of security
4 – JURISDICTION
In case of litigation as well as in a plurality of defenders and guarantee appeal,
only Paris Court will be competent
TERMS & CONDITIONS
This website is operated by the french private limited company TILMANN GRAWE SARL. These « Terms & Conditions » govern the use of this website, any order placed through this website, and all contracts between us and you concluded through this website. Please carefully read these Terms and Conditions. By using this wensite, you accept to be bound by theses Terms and Conditions.
We may update theses Terms and Conditions from time to time.
1 HOW TO PLACE AN ORDER?
• To place an order, you will be required to follow the online shopping process to submit your order and this process will guide you through all procedures who have to be done.
• By placing an order through this website, you warrant that you are at least 18 years old and are legally capable to entering into binding agreements.
• All items available to order are available in our stock and no extra delivery delay to expect.
• Items offered via this website are available for worldwide delivery.
2 PRICE
2.1 We charge the prices mentioned on our website. The proces are inclusive the applicable VAT. Delivery costs will be charged in addition and will be displayed in the overview of the total costs, before you submit your order. The accepted manner of payment is described on our website.
3 RETURN OF A GOOD
3.1 Just in case of a defective good.
If you consider that the good is defective or not in confirmity with your order at the time of delivery, please contact us without delay per email, presenting us with details of the good and its damage. We will then instruct you how to proceed.
4 PERSONAL DATA
4.1 You warrant that all data you provide to us via our website or otherwise, is accurate.
4.2 The personal data that we collect in relation to this website is subject to our Privacy Statement.
4.3 We will not disclose your personal information to any third parties.
5 MISCELLANEOUS
5.1 French law applies to these Terms and Conditions.
5.2 Any disputes in connection with these Terms and Conditions shall be submitted to the court which has jurisdiction according to french law.
CONTACT DETAILS
If you need any assistance relating to the above, please contact us.
TILMANN GRAWE SARL
12 rue Léopold Bellan
75002 Paris – France
tel: +33 – 1 40 41 92 10
email: eshop@tilmanngrawe.com
Nr. VAT: FR 94 42 97 87 013